BC Greenhouse Builders Ltd. guarantees the PRODUCT(s) you have purchased for UP TO A LIFETIME* from the date of purchase against defects in workmanship and/or materials. The following Schedule defines the terms and lengths of our warranty:
Greenhouse Frame and Frame Components: Lifetime Limited Warranty against defects in workmanship and/or materials. Within the first year, all necessary repairs and/or replacements (at BC Greenhouse Builders Ltd. discretion) will be completed at no expense to the customer. For the duration of the lifetime warranty any necessary replacement parts will be provided at no cost, however, the customer will be responsible for any shipping and handling costs.
Single Glass (Regular and Safety): Lifetime Limited Warranty against defects in workmanship and/or materials. Due to the nature of glass, we will guarantee that all glass pieces are manufactured to the correct dimensions and are free from material defects. We will not guarantee that glass will not be broken during customer handling, installation, or use. We will process all freight claims if the glass is damaged during shipping, and the greenhouse is shipped ‘prepaid’ from our plant. Within the first year, all necessary replacements will be completed at no expense to the customer. For the duration of the lifetime warranty any necessary replacement parts will be provided at no cost, however, the customer will be responsible for any shipping and handling costs.
Double Glass Units (Regular and Safety): The same warranty that applies to regular glass will apply to double glass units. The exception is the seal on these units is guaranteed for TEN (10) years from the date of purchase.
Twin or Five Wall Polycarbonate: Ten (10) year limited warranty against defects in workmanship and material. We will guarantee that all polycarbonate pieces are manufactured to the correct dimensions and are free from material defects. The polycarbonate is guaranteed for 10 years against damage due to hail. The light transmission of the polycarbonate is guaranteed not to vary more than 6% from its “new transmission” over the course of 10 years, due to degradation from the sunlight*. *The polycarbonate must be installed and maintained according to the manufacturer’s specifications. Within the first year, all necessary replacements will be completed at no expense to the customer. For the duration of the Ten Year warranty any necessary replacement parts will be provided at no cost, however, the customer will be responsible for any shipping and handling costs.
Installation(s) Performed by B.C. Greenhouse Builders: Any installation of a greenhouse performed entirely by BC Greenhouse Builders (BCG) is guaranteed for one (1) year from the date of installation. This guarantee ensures the greenhouse is installed properly and completely and is sealed so as to not leak. Broken glass as a result of a shifting or settling foundation is not guaranteed, unless BC Greenhouse Builders installed the foundation. Within the one-year warranty, all necessary repairs and/or replacements (at BCG’s discretion) will be completed at no expense to the customer. (Except for Greenhouse Accessories – see below)
Customer-Led Installations: BC Greenhouse will act as a support for installations
performed by the customer through our written instructions and technical support line. Please note that we are not responsible for time or labor costs incurred due to incorrect or missing parts or that might cause installation delays.
Greenhouse Accessories: All BC Greenhouse Builders Accessories are guaranteed for One (1) year from the purchase date. The specific manufacturers of our accessories may offer longer warrantees. We will repair or replace (at our discretion) any defective accessory we sell. It is the customer’s responsibility to pay shipping costs on any defective items.
This warranty, for all products, does not apply if the damage occurs because of accident, improper handling or operation, abuse, misuse, Act of God, or unauthorized repairs made or attempted. Only parts that prove to be defective during the period of warranty will be repaired or replaced without charge. Warranty entitlement is only available to the original customer who purchased our products through BC Greenhouse Builders, or a BC Greenhouse Builders “Authorized Agent”. This warranty is non-transferable, and void once the greenhouse is no longer in the possession of the original purchaser. A copy of this Warranty should be retained with a copy of the purchase invoice to ensure warranty coverage. Should repair become necessary, call BC Greenhouse Builders at 1-888-391-4433.
* A lifetime warranty applies to specific products.
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